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My Tickets

Terms and conditions

Last updated: 2 November 2026

These terms apply to tickets bought on https://tixibo.com (the "Site"), operated by the organiser ("we", "us", "the organiser"). By booking a ticket you agree to them. Please read them together with our Privacy Policy and Refund & Cancellation Policy.

1. WHO YOU ARE BUYING FROM

Tickets on this Site are sold by the organiser, the organiser of the events listed here. The Site runs on a third-party ticketing technology provider, which processes bookings on our behalf; your contract for the event is with us.

the organiser
Website: https://tixibo.com

2. BOOKING AND PAYMENT

  • Prices are shown in Indian Rupees and include the taxes stated at checkout. A convenience or booking fee, where charged, is shown before you pay.
  • Taxes: ticket prices are inclusive of applicable taxes. Any GST shown on the booking fee is charged by the organiser under its own GST registration, and the organiser alone is responsible for its tax invoices, tax payments and returns. The ticketing technology provider does not sell tickets, does not charge or collect tax, and is not a party to your purchase.
  • Payments are processed by a licensed payment gateway. We never see or store your full card, UPI or bank details.
  • A booking is confirmed only when payment succeeds and a ticket with a QR code is issued. If money is debited but no ticket is issued, the amount is refunded automatically, usually within 5–7 working days.
  • Tickets are sent by WhatsApp and/or e-mail to the details you enter. Please check them carefully; we are not responsible for tickets sent to an incorrect number or address you provided.
  • Updates about events: by booking, you agree that your name, phone number and e-mail may be used by us and by our ticketing technology provider to tell you about upcoming events, by WhatsApp, SMS or e-mail. You can opt out at any time by writing to us at the contact details above.

3. YOUR TICKET

  • Each ticket has a unique QR code that admits one person, once. The first scan at the venue is treated as valid; copies cannot be used after it.
  • Keep your ticket private. Anyone holding the QR code may be admitted in your place.
  • Tickets are for personal use. Reselling them, or offering them for sale at a premium, is not allowed and such tickets may be cancelled without a refund.
  • Free or invitation tickets may be cancelled if they are transferred or sold.

4. AT THE EVENT

  • Entry is subject to the venue's rules and a security check. Valid photo ID may be required, and age limits shown on the event page apply.
  • We and the venue may refuse entry or remove anyone whose behaviour is unsafe, unlawful or disruptive, without a refund.
  • Prohibited items (as notified by the venue) are not allowed inside.
  • Event timings, line-ups and seating are as announced; minor changes do not entitle you to a refund.
  • Photographs and video may be taken at the event and used to promote it.

5. CHANGES, CANCELLATION AND REFUNDS

If an event is cancelled, postponed or materially changed, what you can claim is set out in our Refund & Cancellation Policy.

6. LIABILITY

We take reasonable care in running our events. To the extent the law allows, we are not liable for indirect loss, or for loss caused by events beyond our reasonable control (including weather, natural disasters, government orders, public health restrictions, strikes or venue failures). Our total liability for a booking is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

7. USE OF THE SITE

Do not misuse the Site: no automated bulk booking, interference with its working, or use of another person's payment details. We may cancel bookings that break these terms.

8. CHANGES TO THESE TERMS

We may update these terms. The version on the Site when you book applies to that booking.

9. LAW AND DISPUTES

These terms are governed by the laws of India. Courts at the place of our registered address have jurisdiction, without affecting your right to approach a consumer commission.

GRIEVANCE OFFICER

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be sent to the Grievance Officer of the organiser through the contact page of this website. Please include your order ID and the phone number or e-mail used for booking.

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.