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My Tickets

Privacy policy

Last updated: 2 November 2026

the organiser ("we", "us") respects your privacy. This notice explains what personal data we collect when you book tickets on https://tixibo.com, why, and the rights you have under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. WHAT WE COLLECT

  • Booking details: name, mobile number, e-mail address, and any details the event's booking form asks for (for example age, city or ID where an event requires it).
  • Order details: tickets bought, amounts, payment status and the reference returned by the payment gateway. We do not receive or store card, UPI PIN or net-banking credentials.
  • Entry details: when and where your ticket was scanned.
  • Technical details: device and browser information and pages visited, used to keep the Site secure and working.

2. WHY WE USE IT

  • To issue your tickets and send them to you by WhatsApp and/or e-mail.
  • To admit you at the venue and prevent ticket fraud.
  • To process payments, refunds and invoices, and to meet tax and legal obligations.
  • To tell you about changes to an event you booked.
  • To send you news of future events, only if you have agreed to it. You can opt out at any time.

We use your data only for these purposes, on the basis of your consent given when you book, and for legitimate uses permitted by law.

3. WHO WE SHARE IT WITH

We do not sell your personal data. We share it only as needed with:

  • our ticketing technology provider, which hosts the Site and processes bookings for us;
  • the payment gateway that processes your payment;
  • messaging providers that deliver your tickets by WhatsApp, SMS or e-mail;
  • staff and partners who check tickets at the venue; and
  • authorities, when the law requires it.

These parties may use your data only to provide their service to us.

4. HOW LONG WE KEEP IT

We keep booking records for as long as needed for the event and for the period required by tax and accounting law (generally up to eight years), then delete or anonymise them.

5. SECURITY

Data is stored on secured cloud infrastructure with encryption in transit and access limited to people who need it. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.

6. YOUR RIGHTS

You may ask us to:

  • tell you what personal data we hold about you and how it is used;
  • correct, complete or update it;
  • erase it, where we no longer need it for the purpose it was collected or by law;
  • withdraw your consent (this does not affect bookings already made); and
  • nominate a person to exercise these rights for you in the event of death or incapacity.

To use any of these rights, write to us. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

7. COOKIES

The Site uses essential cookies and local storage to keep it working (for example to remember events you saved). We do not use them to track you across other websites.

8. CHILDREN

Bookings must be made by adults. Where a child attends, a parent or guardian provides their details and consents on their behalf.

9. CHANGES

We may update this policy and will show the new date above.

10. CONTACT

the organiser
Website: https://tixibo.com

GRIEVANCE OFFICER

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be sent to the Grievance Officer of the organiser through the contact page of this website. Please include your order ID and the phone number or e-mail used for booking.

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.